this assignment will ask you to read a nonverbal communication research article and write a response. Your responses should be between 2-2.5 pages. You should reference material from the article and class discussions in your answers, as well as examples from your own lives where applicable. The Power of Empathy: The Dual Impacts of an Emotional Voice in Organizational Crisis Communication (De Waele, Schoofs, & Clayes, 2020). First, you will be asked to provide a summary of the major findings of the article. After the summary, please answer the following questions in your own words add a conculuson of what you learned at the end. Your responses should compose 2-2.5 pages.
1. Why is empathy important to evoke in response to crises in organizations? Please provide examples from the article to support your answer.
2. Think of a time in your life when you saw a response to a scandal or crisis (i.e. celebrity apology video, CEO’s response to scandal, etc.). What emotions were they trying to evoke with their response? More specifically, what elements of their voice indicated the emotions they were trying to express?
3. What is the main takeaway of this study? What can you take away from this article that could be applied to improve communication in your life or workplace?
Article below:
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